Privacy & delivery.

Project inquiries

The information you submit is stored to respond to your request and manage the project. When connected, Zoho Mail sends your inquiry details to info@aydeneakins.com so the owner can respond. The thank-you receipt confirms the inquiry was saved, not that a booking was accepted. Please avoid including passwords, card numbers, or sensitive documents in an inquiry.

Your client account

Website accounts use verified email addresses and securely hashed passwords. Zoho Mail sends verification and password-reset links. Session cookies keep you signed in for up to seven days. Sign in with the email used for your booking. Private projects are assigned to that email; the account holder and Paper Lamp Media’s owner can access the project.

Proofs and original files

Client proofs and originals are stored separately from the public portfolio. Proofs are watermarked for review. Original downloads become available only when the owner releases them. A watermark discourages reuse but cannot prevent screenshots.

Payments

After reviewing private previews, choose “Request finished files” to request your Square invoice for the agreed total. When Square is connected and the amount is confirmed, it sends the invoice immediately. If setup is incomplete, we save your request and arrange the invoice personally. Downloads require verified full payment and owner release. Payment-page redirects alone never unlock files. Square processes invoice payments. Never send card details in messages.

When enabled, saved cards are held securely by Stripe. Saving a card does not charge it; this website does not store full card numbers. Project payment history includes verified Square invoice payments and payments manually recorded by Paper Lamp Media; it does not process a charge. Never send card information through a form or project message.

Scope and rescheduling

Your itemized quote confirms the selected package and agreed extras. Please provide 24 hours’ notice for cancellation or rescheduling when possible. There is currently no cancellation or rescheduling fee. We travel to client locations; the business does not have a public walk-in location.

Storage and project messages

Inquiries, project records, and messages use the site’s hosted database. Media uses hosted file storage. Messages stay in your project; they do not automatically send an email notification. Browser storage may retain editor drafts and opening-animation preferences.

Questions or corrections

To ask about your information, request a correction or deletion, or report an access issue, contact Paper Lamp Media. Keep your own backup of delivered work; long-term archival storage is not included unless agreed in writing.